GW Casino Privacy Policy

1. Introduction

This Privacy Policy explains how GW Casino (referred to as “GW Casino”, “we”, “us” or “our”) collects, uses, discloses and protects personal information of users located in Australia who access or use our website, products and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it. If you do not agree with any part of this Privacy Policy, you must stop using the Services.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our operations.

2. Definitions

For the purposes of this Privacy Policy:

• “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
• “Sensitive information” includes information such as health information, biometric information, and information about an individual’s racial or ethnic origin or criminal record, as defined in the Privacy Act 1988 (Cth).
• “Services” means the GW Casino website, mobile versions, applications, and any related products, features or content provided by us.

3. Types of information we collect

We may collect the following categories of information when you use the Services:

3.1 Information you provide directly

• Registration data: name, date of birth, residential address, email address, phone number, chosen username and password.
• Verification and compliance data: copies of identification documents (such as passport, driver licence, national ID), proof of address, and any other information required for age verification, anti-money laundering (AML) and know-your-customer (KYC) checks.
• Payment and transaction data: limited payment card details (as permitted by law and PCI-DSS standards), e‑wallet details, bank account information, deposit and withdrawal history, betting and gaming activity.
• Communication data: records of your communications with us, including emails, live chat transcripts, support requests, complaints and feedback.
• Responsible gambling data: self-exclusion requests, deposit or loss limits, and any information you provide in connection with responsible gambling tools or assessments.

3.2 Information collected automatically

When you access or use the Services, we may automatically collect:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, language settings, referring URLs, and access times.
• Usage data: pages viewed, links clicked, session duration, gameplay statistics, interaction with site features, and other usage patterns.
• Cookie and tracking data: information collected through cookies, web beacons, pixels and similar technologies, as described in section 7.

3.3 Information from third parties

We may receive information about you from:

• Identity verification and credit reference providers.
• Payment service providers and financial institutions.
• Fraud prevention agencies and AML/CTF service providers.
• Marketing and analytics partners, where permitted by law.
• Publicly available sources and databases.

4. Legal bases and purposes of processing

We process personal information only where we have a lawful basis and for specific, legitimate purposes, including:

• Contract performance: to create and manage your account, provide the Services, process deposits and withdrawals, settle bets, and deliver customer support.
• Legal and regulatory obligations: to comply with applicable gambling, AML/CTF, counter-terrorism financing, taxation, reporting and record-keeping requirements, as well as responsible gambling obligations.
• Legitimate interests: to operate, maintain, secure and improve the Services, prevent fraud and abuse, enforce our terms and conditions, protect our legal rights, perform analytics, and manage business operations, provided such interests are not overridden by your privacy rights.
• Consent: to send certain marketing communications, to use non-essential cookies, or to process information in ways where consent is required by law. You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

5. How we use your information

We may use your personal information for the following purposes:

• Account administration and service delivery.
• Age verification, identity checks and eligibility confirmation.
• Processing payments, including deposits, wagers, bonuses and withdrawals.
• Monitoring gameplay and transactions for fraud detection, AML/CTF and responsible gambling.
• Providing customer support, handling complaints and resolving disputes.
• Customising your experience, including language, content and game recommendations.
• Conducting statistical analysis, research and reporting on the performance of our Services.
• Sending service-related notifications, security alerts, policy updates and transactional messages.
• Sending marketing communications where permitted and in accordance with your preferences.
• Enforcing our terms of use and protecting the integrity and security of our systems.

6. Disclosure of personal information

We may disclose your personal information to the following categories of recipients, in Australia and overseas, where necessary for the purposes described in this Privacy Policy:

• Group companies and related entities involved in providing or supporting the Services.
• Payment processors, banks and other financial institutions.
• Identity verification providers, fraud prevention agencies and AML/CTF service providers.
• IT and cloud service providers, data storage and hosting providers.
• Professional advisers, including lawyers, auditors and consultants.
• Regulatory authorities, law enforcement agencies and government bodies, where required or authorised by law or in response to valid legal requests.
• Third parties involved in business transfers, mergers, acquisitions or corporate restructuring, subject to appropriate confidentiality protections.

We take reasonable steps to ensure that third parties who receive your personal information handle it in a manner consistent with this Privacy Policy and applicable privacy laws.

7. Cookies and tracking technologies

We use cookies and similar technologies to support the secure and efficient operation of the Services and to improve user experience. Cookies may be:

• Strictly necessary cookies: required for core functionality, security and to enable you to log in and use essential features.
• Performance and analytics cookies: used to collect aggregated information about how the Services are used, to help us improve performance and functionality.
• Functionality cookies: used to remember your preferences, such as language or region.
• Marketing cookies: used to deliver and measure advertising, subject to your consent where required by law.

You may manage cookies through your browser settings, including blocking or deleting cookies. However, disabling certain cookies may affect the functionality or availability of some parts of the Services.

8. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations. This may include retention for:

• Compliance with legal and regulatory obligations, including AML/CTF and tax laws.
• Record-keeping and reporting obligations.
• Handling complaints, disputes and investigations.
• Enforcement of our terms and protection of our rights.

When personal information is no longer required for these purposes, we will take reasonable steps to de-identify or securely destroy it.

9. Data security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, modification, disclosure, loss or misuse. These measures may include:

• Encryption of data in transit and at rest, where appropriate.
• Access controls and authentication mechanisms.
• Segregation of duties and role-based access rights.
• Regular monitoring, logging and security assessments.
• Secure data backup and disaster recovery procedures.

No method of transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. International transfers

Your personal information may be transferred to and processed in jurisdictions outside Australia. These jurisdictions may have different data protection laws to those in Australia. Where we transfer personal information overseas, we take reasonable steps to ensure that the recipient provides a level of protection substantially similar to the protections afforded under Australian privacy law or that other appropriate safeguards are in place.

11. Your rights and choices

Subject to applicable law and certain exemptions, Australian users may have the following rights:

• Access: to request access to the personal information we hold about you.
• Correction: to request correction of inaccurate, incomplete or outdated information.
• Withdrawal of consent: where processing is based on consent, to withdraw that consent at any time.
• Opt-out of marketing: to opt out of receiving direct marketing communications by following the unsubscribe instructions in our messages or by contacting us.

We may require you to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with our legal obligations.

12. Third-party websites and services

The Services may contain links to third-party websites, content or services that are not operated or controlled by GW Casino. This Privacy Policy does not apply to such third-party properties. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.

13. Children and minors

The Services are intended only for individuals who are at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly collect personal information from persons under 18 years of age. If we become aware that we have collected personal information from a minor, we will take reasonable steps to delete such information and, where appropriate, close the related account.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. The updated version will be posted on our website with a revised “last updated” date. Your continued use of the Services after any changes take effect constitutes your acceptance of the updated Privacy Policy.

15. Contact and complaints

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a privacy-related complaint, you may contact us using the contact details provided on the GW Casino website.

We will investigate and respond to complaints within a reasonable time. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority.