Responsible Gaming at GW Casino Australia

Introduction

Responsible gaming is a core principle of GW Casino’s operations in Australia. This policy outlines the standards, tools and procedures implemented to minimise gambling-related harm, support informed decision-making and ensure compliance with applicable Australian laws and regulations.

The information below is intended for players, regulators and partners, and may be updated to reflect changes in legislation, best practices or internal procedures.

Our Commitment to Player Protection

GW Casino is committed to:

• Preventing underage gambling
• Promoting informed and responsible play
• Providing practical tools to manage gambling activity
• Identifying and responding to signs of problematic behaviour
• Cooperating with recognised support and counselling organisations
• Ensuring transparent and fair operation of all games

All staff members involved in customer interaction receive training on responsible gaming principles, early detection of problematic behaviour and appropriate escalation procedures.

Legal Age and Identity Verification

Gambling services provided by GW Casino are strictly limited to individuals who have reached the legal gambling age applicable in their Australian jurisdiction.

To enforce this requirement, GW Casino:

• Performs mandatory identity and age verification (KYC)
• May request official documents such as passport, driver licence or national ID
• May suspend or close accounts where age or identity cannot be verified
• Confiscates winnings and closes accounts if underage gambling is detected

Providing false personal data or using another person’s identity is strictly prohibited and may result in account closure and reporting to relevant authorities.

Responsible Gaming Tools

GW Casino provides a range of self-management tools designed to help players maintain control over their gambling activity. These tools can be accessed via the account settings or by contacting customer support.

Deposit Limits

Players may set daily, weekly or monthly deposit limits. Once a limit is reached, no further deposits can be made until the relevant period has elapsed.

• Decreasing a limit takes effect immediately
• Increasing or removing a limit is subject to a cooling-off period and additional confirmation

Loss and Wager Limits

Where available, players may set loss or wagering limits to restrict the net amount they can lose or bet over a defined period. When the limit is reached, further play may be restricted until the period resets.

Session and Time Limits

Players may set:

• Session duration limits
• Daily or weekly time limits

When a limit is reached, the player may be automatically logged out or prevented from starting new games until the limit period resets.

Reality Checks

Reality checks are on-screen notifications that appear at regular intervals to inform players about:

• Duration of the current session
• Amount wagered and lost or won during the session
• Option to continue or end the session

These reminders are intended to support informed decisions and prevent excessive play.

Self-Exclusion and Cooling-Off

Players who wish to restrict or stop their gambling activity may use the following measures.

Short-Term Cooling-Off

A cooling-off period allows players to temporarily suspend access to their account for a defined period (for example, 24 hours, 7 days or 30 days). During this period:

• The account cannot be used to place bets or make deposits
• Marketing communications are suspended where technically feasible

At the end of the cooling-off period, access is restored automatically unless a longer restriction has been requested.

Long-Term Self-Exclusion

Self-exclusion is a voluntary agreement to block access to gambling services for a longer period or permanently. When a player activates self-exclusion:

• The account is closed or blocked for the selected duration
• Remaining balances are processed in accordance with the applicable terms and regulations
• The player is not permitted to open new accounts during the exclusion period
• Marketing communications are suspended where technically feasible

Self-exclusion requests are treated as binding. Early termination of a self-exclusion period is generally not permitted.

Where possible, GW Casino encourages players to register with any available national or state-based self-exclusion registers in Australia, which may extend protection across multiple operators.

Recognising Problem Gambling

Problem gambling can affect financial stability, mental health, work performance and personal relationships. The following behaviours may indicate a gambling problem:

• Spending more time or money on gambling than intended
• Chasing losses or gambling to recover previous losses
• Hiding gambling activity from family or friends
• Using gambling as a way to escape stress, anxiety or other issues
• Borrowing money or selling assets to continue gambling
• Ignoring work, study or family responsibilities due to gambling

Players who recognise any of these signs in their own behaviour or that of someone else are encouraged to seek assistance immediately.

Support and Professional Help in Australia

GW Casino recommends that players experiencing difficulties contact independent professional organisations. In Australia, these may include:

• National and state-based gambling help lines
• Free counselling and treatment services
• Online chat and support platforms
• Financial counselling services

Contact details for relevant Australian support organisations are provided in the responsible gaming section of the GW Casino website and may be updated periodically.

Fair Gaming and Transparency

Responsible gaming also includes ensuring that all games are fair and transparent. GW Casino:

• Uses certified random number generators (RNGs) for game outcomes
• Publishes game rules and payout structures
• Provides information about return-to-player (RTP) percentages where applicable
• Cooperates with independent testing and auditing bodies where required

Players are encouraged to review game rules and RTP information before participating.

Final Provisions

By registering and using GW Casino services, players acknowledge that they have read and understood this Responsible Gaming Policy and agree to comply with its provisions.

GW Casino reserves the right to:

• Update this policy to reflect legal or operational changes
• Apply or adjust limits and restrictions where problematic behaviour is suspected
• Close or restrict accounts in case of policy breaches or regulatory requirements

For questions or requests related to responsible gaming, including limits, self-exclusion or support information, players may contact GW Casino customer support via the channels listed on the website.